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Resolution Education New Zealand
Resolution Education New Zealand is a specialist in de-escalation and occupational violence and aggression (OVA) training
Education & TrainingAuckland CentralChecked 5 November 2026
About Resolution Education New Zealand
Resolution Education is a New Zealand specialist in occupational violence and aggression (OVA) training, helping organisations of every size and industry keep their people safe. With more than 30 years’ experience in adult education, the team delivers practical de-escalation, conflict resolution and personal safety training built on its proprietary A.D.P. framework (Awareness, De-escalation, Protection). Programmes include Code Black and Code Grey, restraint and restrictive practices, phone de-escalation, active armed offender and train-the-trainer courses, delivered face-to-face, virtually or via eLearning and tailored to each workplace with real-world scenarios. Resolution Education helps organisations identify OVA risk, meet their duty of care under New Zealand health and safety law, and build confident teams that can prevent and safely respond to aggression.
What you'll find on resolutioneducation.co.nz
Resolution Education provides de-escalation, occupational violence and aggression (OVA), and conflict resolution training across New Zealand. The company has over 30 years of experience in adult training and education, specialising in practical techniques for managing difficult situations and heightened individuals in the workplace.
Training is customised to each organisation's needs, using the A.D.P. framework (Awareness, De-escalation, Protection). Sessions combine role-play scenarios with hands-on learning to build employee confidence and capability. Services include de-escalation training, train-the-trainer programmes, restrictive practices training, Code Black training, policy creation and review, and e-learning packages across healthcare, education, government, emergency services, and other industries.
Over 30 years adult training experience
Customised de-escalation and OVA training
A.D.P. framework scalable to all roles
Role-play scenarios for practical learning
Services nationwide from Auckland base
Train-the-trainer and policy review available
Who it's for
Resolution Education is useful for organisations across all sectors needing workplace safety training. This includes healthcare workers, schools and universities, emergency services, government and council staff, aged care, hospitality, retail, airlines, and disability support services seeking practical de-escalation techniques for their teams.
Services
De-escalation Training,OVA Training,Conflict Resolution Training,Corporate Self Defence Training,Code Black Training
Areas covered
Nationwide
Questions about Resolution Education New Zealand
How is the training customised?
Resolution Education tailors training by understanding your organisation's policies, procedures, and incident reports. They develop scenarios matching your team's experiences and can adjust content, timing, and structure to meet specific needs rather than using a one-size-fits-all approach.
What is the A.D.P. framework?
A.D.P. stands for Awareness, De-escalation, and Protection. It's Resolution Education's underlying framework that is easily scaled to accommodate multiple roles, participants, and delivery methods depending on organisational needs.
What training methods are used?
Training uses hands-on, interactive methods including role-playing scenarios and discussions. Participants learn practical tools and techniques that have been tested in real-life situations, with emphasis on integrating theory and practice.